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Troubleshooting

Find the symptom. Isolate the cause.

75 articles
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Troubleshooting

Fix 401 unauthorized login error

401 unauthorized login error is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authori

3 min readGuide
Troubleshooting

Fix 403 forbidden stream error

403 forbidden stream error is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorize

3 min readGuide
Troubleshooting

Fix 404 stream not found message

404 stream not found message is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authori

3 min readGuide
Troubleshooting

Fix 4K channels stutter

4K channels stutter is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized sourc

3 min readGuide
Troubleshooting

Fix 500 server error in a player

500 server error in a player is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authori

3 min readGuide
Troubleshooting

Fix 502 gateway error during live TV

502 gateway error during live TV is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the aut

3 min readGuide
Troubleshooting

Fix AirPlay cannot find the television

AirPlay cannot find the television is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the a

3 min readGuide
Troubleshooting

Fix Android TV cache causes slow playback

Android TV cache causes slow playback is best solved by isolating five layers in order: the player, the device, the home network, the internet route and th

3 min readGuide
Troubleshooting

Fix Application installation is blocked

Application installation is blocked is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the

3 min readGuide
Troubleshooting

Fix Audio is out of sync with video

Audio is out of sync with video is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the auth

3 min readGuide
Troubleshooting

Fix Audio plays but the video is black

Audio plays but the video is black is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the a

3 min readGuide
Troubleshooting

Fix Black screen after selecting a channel

Black screen after selecting a channel is best solved by isolating five layers in order: the player, the device, the home network, the internet route and t

3 min readGuide
Troubleshooting

Fix Catch-up TV is not working

Catch-up TV is not working is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorize

3 min readGuide
Troubleshooting

Fix Channel groups are missing

Channel groups are missing is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorize

3 min readGuide
Troubleshooting

Fix Channel logos do not load

Channel logos do not load is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized

3 min readGuide
Troubleshooting

Fix Channels are in the wrong order

Channels are in the wrong order is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the auth

3 min readGuide
Troubleshooting

Fix Channels not loading while VOD works

Channels not loading while VOD works is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the

3 min readGuide
Troubleshooting

Fix Choosing 2.4 GHz or 5 GHz Wi-Fi

Choosing 2.4 GHz or 5 GHz Wi-Fi is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the auth

3 min readGuide
Troubleshooting

Fix Choosing Wi-Fi or Ethernet for IPTV

Choosing Wi-Fi or Ethernet for IPTV is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the

3 min readGuide
Troubleshooting

Fix Chromecast casting fails

Chromecast casting fails is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized

3 min readGuide
Troubleshooting

Fix Connection timeout when opening channels

Connection timeout when opening channels is best solved by isolating five layers in order: the player, the device, the home network, the internet route and

3 min readGuide
Troubleshooting

Fix Device timezone causes schedule errors

Device timezone causes schedule errors is best solved by isolating five layers in order: the player, the device, the home network, the internet route and t

3 min readGuide
Troubleshooting

Fix DNS errors block playlist access

DNS errors block playlist access is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the aut

3 min readGuide
Troubleshooting

Fix Downloader code is not working

Downloader code is not working is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the autho

3 min readGuide
Troubleshooting

Fix Duplicate channels appear

Duplicate channels appear is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized

3 min readGuide
Troubleshooting

Fix EPG data missing from the player

EPG data missing from the player is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the aut

3 min readGuide
Troubleshooting

Fix EPG loads very slowly

EPG loads very slowly is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized sou

3 min readGuide
Troubleshooting

Fix EPG showing the wrong time

EPG showing the wrong time is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorize

3 min readGuide